T-Quadro: the Ticket Management and ITSM solution

T-Quadro is the perfect solution to manage customer reports and provide technical assistance efficiently. Due to its simple and intuitive interfaces, T-Quadro simplifies ticket management, offering a guided procedure for creating new tickets. Within the platform there is the possibility of creating different types of automatic tickets by sending an email. The tickets thus generated are differentiated based on the type of user who sent the email.

T-Quadro platform includes a SLA Management module that allows you to aggregate and analyze data relating to managed tickets to verify the progress of the quality objectives required in the provision of services. T-Quadro offers users a multi-channel support, which can also be used on the move, supporting Help Desk operators throughout the ticket's life cycle in order to obtain a timely resolution in compliance with the configured SLAs with the support of the defined escalation paths.

T-Quadro helps identify, normalize and recover IT assets to avoid security risks and threats. It allows monitoring of assets, lifecycle status, warehouse availability and warranty status, making it possible to receive automatic alerts when new material needs to be reordered.

Designed to optimize document management within the company, ensuring efficiency, security and accessibility. The key features of this service include digital archiving, indexing and advanced search capabilities and document workflow management. The benefits that T-Quadro provides include operational efficiency for reduced search times, elimination of manual processes, workflow optimization and reduction of storage and document management costs.

T-Quadro platform is equipped with a software module responsible of managing the customer knowledge database which, like the other managed informations, represents an asset of fundamental importance in order to understand and improve processes.

T-Quadro platform is equipped with a software module dedicated to Customer Satisfaction, which represents an asset of fundamental importance to understand and improve processes. The database is constantly fed through closed tickets. All tracked changes are notified via email to constantly update ticket creators. By viewing the details of a closed ticket, users have the opportunity to express their satisfaction and the collected feedback can be managed and exported from a specific control panel.

Designed to optimize the efficiency and lifespan of companies' facilities and infrastructures, ensuring smooth operations and minimizing the downtime. Through an integrated and personalized approach, our team of maintenance experts works closely with businesses to develop tailored strategies that meet their specific needs. This includes planning and executing preventive maintenance activities, resource management, overseeing corrective maintenance activities and a detailed documentation of performed operations.

T-Quadro allows you to monitor the key indicators for the delivery of processes (KPI) and view their progress through the Dashboard which can be customized according to the specific customer's needs.
• Detailed report status including a comparison between received and processed reports
• Execution times with evidence of out of SLA
• Statistics about quantity - reports type, percentage distribution by type and by responmde time of delivery personnel
• Consumption check and average use of consumables